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The most successful companies act on feedback from the people who embody their mission and purpose: employees.

Your employees know your customers and your brand, and they want to make an active contribution to developing new products, and improving the end-to-end customer experience.

Sustained business growth now depends on your employees ability to contribute, participate and stay continuously informed in service design and innovation.

Employee experience is no longer a luxury investment

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Productivity improves by 25% in organisations
with connected employees

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80% of executives rate employee
experience very important

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Companies that focus on employee experience have 4x the average profit and more than 2x the average revenue

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Average employee turnover is 16% and employee replacement costs are 20% of an annual salary.

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Learn how Telstra worked with employees to deliver:

  • 30-point increase in customer satisfaction within 30 days
  • 50% fewer modem returns year-on-year
  • 280,000 fewer service calls within 90 days of product launch
Story - Molson Coors - Apr 7/14

Create an always-on employee feedback and testing capability to improve customer experiences

Deepen employee understanding

Opted-in communities of employees pre-profiled and segmented, ready to participate in real-time. Involve niche groups, or the entire business.

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Create an open platform for engagement

Generate ideas collaboratively when creating new products & services and get early stage ideas validated in collaboration with your employees

Drive customer experience improvements

Use your employees to validate your backlog and service designs before rolling out to market.

Gather the feedback you need to make impactful decisions with confidence.