Customer Intelligence

3 #VCSummit takeaways for healthcare companies

The strong representation from healthcare companies at the 2015 Vision Critical Summit speaks to the significant challenges facing the healthcare industry. … Continued

Business Strategy

Why big data alone is an inadequate source of customer intelligence

With a compounded annual growth rate of 26 percent from 2013 to 2018, big data is big business. But is the big investment in big data resulting in ROI? … Continued

Business Strategy

How not to talk to your angriest customers: 4 mistakes to avoid

Here are four common mistakes companies make when handling customer complaints. … Continued

Business Strategy

How customer love humanizes big data

Becoming customer-centric takes commitment and effort. The first step is to redefine your relationship with customers and recognize they are people, not data points. … Continued


The 4 Tenets of Customer Love: A New Vision Critical E-book

Learn what you need to do to fully embrace the tenets of customer love in your enterprise. … Continued

Business Strategy

How customer engagement helps Allure boost value for advertisers and drive its own bottom line

Condé Nast‰’s Allure magazine boosted its revenue and brand credibility by tapping into customer intelligence. … Continued