Running an insight community is as much about attitude as it is aptitude. To succeed, a community manager needs to have a progressive mindset above all else and be constantly looking for ways to innovate and evolve the community program.
Running an insight community affords the right person a chance to be part of a larger strategic initiative, impact corporate level KPIs, and have a seat at the table at the highest levels of the business. Depending on the size of your business, a community manager oftentimes is a customer insights professional, but many of our current customers sit in other areas of the business. Community managers come from a variety of backgrounds and departments. It is NOT necessary to hire someone just to run the community.
A community manager typically spends their time in five key areas. The proportion of time spent on each area will depend on their interests and aptitudes, organizational dynamics, or external services.
- Generating insight
- Engaging community members
- Engaging business stakeholders
- Other work, not related to the community
To help understand skill sets valuable to the role of a community manager, we’ve provided a brief look at a typical day in the life.
Sparq Next is Vision Critical’s customer community. Our community exists so that we can build better products, improve marketing campaigns, and measure and improve the customer experience. We use our own customer insights platform and services to run Sparq Next the way we would advise our customers.