Kelly is more than a customer experience leader at Vision Critical. She is relentless in the pursuit of operational excellence, responsible for all post-sales customer enablement and engagement, including Professional Services, Customer Success, Technical Support, and Education. She invests in customers by understanding their goals and jointly aligning on a plan to achieve those goals.
Kelly’s 17-year career in technology customer service is founded on the basic principle: we are nothing without our customers. She is an avid reader citing Leadership and Self-Deception: Getting Out of the Box, Crucial Conversations, Emotional Intelligence, and The Power of a Positive No as four books that have shaped who she is as a woman, an employee, and a leader.