Robert helps Vision Critical’s customer-facing teams deliver more value to customers at every possible touchpoint in their journey. Managing the Sparq Next insight community, he connects the customer’s voice to the product, marketing, and customer success functions. His practical applications of insights supports the customer-centric mission of Vision Critical.
He designs, measures, and improves customer experiences with a solid connection to our business goals and history. When he’s not championing the customer journey, you can find Robert methodically creating ikebana, Japanese flower arrangements.