Scott develops and leads the execution of Vision Critical’s strategy. Passionate about changing the way the world views customers, he believes that strengthening relationships with customers and partners will drive innovation and growth and ensure operational excellence. Scott led the company’s transformation from a services-focused organization into a customer-centric SaaS company.
Scott is dedicated to helping customers transform research and intelligence into functions that deliver as much value back to their customers as they do for their organizations. He believes in the power of customer insights to improve every step of the digital customer experience. Scott comes from a long line of educators and writers. When he isn’t focused on customer experiences, you will find him and his wife very active in public education, inspiring and enabling the next generation of influencers and leaders.