Vision Critical

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New COVID-19 Survey Template and Unlimited Use of Ad-hoc Surveys to Employees for All Customers for 90 Days

Last week, our CEO, Ross Wainwright, shared our commitment to employees and customers during this time of crisis and how we’re doing everything we can to ensure the safety and comfort of our customers.

Ross has recently said, “in times of unprecedented uncertainty, it’s important to focus on what we have to offer that can be of service to others. At Vision Critical, we understand and value that connection between people, whether it’s employee-to-employer or brand-to-customer. We want to make that proactive connection easier to achieve and maintain for all people that rely on our platform.”

There has never been a more important time to keep the lines of communications open with customers and employees as we all navigate the global COVID-19 crisis. We at Vision Critical want to help ensure every one of our customers is equipped with the tools they need to stay connected to their employees and customers. We want employers to know how their customers’ and employees’ feelings, preferences, and opinions have been, and continue to be, impacted by these unprecedented circumstances.

Therefore, we’re offering unlimited use of our survey function to our clients for the purpose of engaging and understanding employee needs and sentiment for the next 90 days at no cost. We’ve also included a new COVID-19 survey template to help get you started. With this, employers will be able to stay connected to their employees to make sure they’re getting feedback on how life is going in this environment. The template and instructions on how to make use of the survey function can be accessed here. Please note: you must be logged into Sparq to access.

Many employers I’ve spoken to are nervous about their employees and what they can do to help them. The world is in a state of flux and employers want to know how their employees are coping during this difficult period. Whether it's parents working while taking care of children or families sharing limited space and internet connectivity, we want to help employers hear from every single one of their employees and customers. We’re here to help you support your people. 

This is an effort to help people stay engaged with one another and ensure that all employees have the necessary communication tools to navigate through this crisis. The template asks users questions about their knowledge and understanding of the COVID-19 crisis, the lengths at which they prepared, their current emotional state, as well as how they feel their employers are currently supporting them. The questions aim to help brands uncover actionable insights to serve their customers and employees better. The unlimited use of ad-hoc surveys and new custom template are available to all customers today.

Our customers have been, and will always be, at the heart of everything we do at Vision Critical. And on behalf of the entire Vision Critical family, I want to thank you for putting your trust in us. We’re committed to working through these challenging circumstances with you together.

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Kelly Hall

Kelly is more than a customer experience leader at Vision Critical. She is relentless in the pursuit of operational excellence, responsible for all post-sales customer enablement and engagement, including Professional Services, Customer Success, Technical Support, and Education. She invests in customers by understanding their goals and jointly aligning on a plan to achieve those goals.

Kelly’s 17-year career in technology customer service is founded on the basic principle: we are nothing without our customers. She is an avid reader citing Leadership and Self-Deception: Getting Out of the Box, Crucial Conversations, Emotional Intelligence, and The Power of a Positive No as four books that have shaped who she is as a woman, an employee, and a leader.
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