If you work in customer experience (CX), you probably already know Jeanne Bliss. A thought leader in CX even before this practice became mainstream, Bliss is an author and a rexpected expert on customer-centric leadership.
As we recently announced, Bliss is one of the keynote speakers at the upcoming 2016 Customer Intelligence Summit in Chicago. Her presentation at the Summit, The Five Decisions of Beloved and Prosperous Companies, will reveal actionable tips on how companies can transcend normal business practices to be customer-centric, how culture acts as a growth engine and how brands can thrive in both good and bad times.
Bliss’ impressive achievements explain why we’re so excited to have her at this year’s Summit. Here are our top seven reasons:
- She pioneered the emergence of the chief customer officer role. In fact, her first book, Chief Customer Officer: Getting Past Lip Service to Passionate Action, published in 2006, explored this new C-suite position. In 2015, Bliss released a follow-up to her book, appropriately titled Chief Customer Officer 2.0.
- She held the first-ever CCO role and has lead the customer experience practice at companies like Lands’ End, Allstate Corporation, Microsoft and Mazda Motor of America.
- She is now president of CustomerBliss, a consulting firm helping companies drive growth through customer-centric initiatives. The long list of CustomerBliss clients include Adobe, Zappos and Brooks Brothers.
- In 2011, she co-founded the Customer Experience Professionals Association, an industry group that has now over 4,000 members.
- She’s a frequent speaker and has previously given presentations to well-known companies like Intuit, Staples and AARP.
- Her blog is widely recognized as one of the top blogs on CX.
- Her second book, I Love You More Than My Dog, was published in 2011 and was named by Inc magazine as one of the best books for business owners.
Join Jeanne Bliss at the 2016 Customer Intelligence Summit and go behind the scenes with the world’s most beloved companies. Register for the Summit today.