Vision Critical

The customer insight platform
for customer-centric companies

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Customer experience is the new battlefield in business. A recent study by the research firm Gartner found that a great majority of companies—89 percent—expect to compete mostly on the basis of customer experience by 2016. That’s because companies that provide a seamless customer experience are more likely to increase customer loyalty and become profitable.

The growing importance of customer experience is exactly what we want to talk about at next year’s SXSW Interactive. To get there, we need your help. Community voting accounts for 30 percent of which sessions proposals are picked for the SXSW stage. Please head to the SXSW PanelPicker and vote for the two sessions below. (If this is your first time using the SXSW PanelPicker, you’ll need to quickly register a new account.)

SXSW Session Proposals from Vision Critical


1. Putting the Customer Back in Customer Experience

Speaker: Tyler Douglas, chief marketing officer, Vision Critical

Tyler’s session will tackle how to:

  • Balance automation with humanity in your approach to marketing
  • Gather and use customer insight at scale
  • Improve customer experience by learning the “why” behind your data

Tweet this!
Vote for this #SXSW session featuring @TylerDouglas on how to put the customer back in customer experience: #CX (TWEET THIS SESSION)

2. Customer Experience in Today’s On-Demand Economy

Speaker: Andrew Reid, founder and president of corporate innovation, Vision Critical

What you’ll learn from Andrew’s session:

How is the customer experience changing with the on-demand economy?

What are companies new and old doing to keep up to date to better understand and target their customers?

What changes should you implement to better reach your customers in today's on-demand economy?

Tweet this!

Learn how the on-demand economy shapes the customer experience. Vote for this #SXSW session featuring @ReidAndrew: #CX (TWEET THIS SESSION)

If you’re passionate about customer experience, we hope you’ll vote for Tyler’s and Andrew’s sessions. SXSW PanelPicker voting ends September 4. See you in Austin for SXSW Interactive 2016!  

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Kelvin Claveria

Kelvin Claveria was the former Content Marketing Manager and was responsible for Vision Critical's blog and social media marketing program. Before joining Vision Critical's global marketing team, Kelvin worked at Dunn PR, a Vancouver-based public relations firm. His experience includes working with lifestyle, real estate, and non-profit clients to develop social media marketing and PR strategies. Kelvin has a Bachelor of Business Administration from SFU's Beedie School of Business.
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