Watch our opening keynotes from the 2018 Customer Intelligence Summit
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media and entertainment
Creating customer conversations: A Q+A with Southern Cross Austereo’s Jasmine Beech
A mandate to be customer-led that comes from the top: A Q+A with Southern Cross Austereo’s John Musgrove
Nielsen’s Lynda Clarizio shares her perspective on the evolving media landscape
How PBS creates marketing campaigns that hit the mark
How a sports entertainment giant built a world-class customer intelligence ecosystem
NASCAR’s Norris Scott on the important role of insights for sponsorship programs
Customer-led marketing: Lessons from PBS, Aurora Health Care and SMUD
How to build a world-class customer intelligence ecosystem: Q&A with NASCAR’s Brooks Deaton
How Elizabeth Arden, Bustle, Refinery29 and Audible think about CX
