Vision Critical

The customer insight platform
for customer-centric companies

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Sharebacks close the feedback loop for members participating in studies. By acknowledging your members' effort and showing them how their input impacted your decision-making you are strengthening your relationship with your customers.

Importance of Sharing Feedback:

  • Provides members with a positive brand experience
  • Fosters a healthier more engaged community

This infographic will walk you through the many reasons why you would shareback with your community.

Why Shareback

Easy Ways to Shareback Today

Hubs make it easy to distribute sharebacks and add value to the experience by providing space for you to include curated or created content. To send your first shareback via your hub follow these steps. 

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Christy Ransom

Christy has been “customer centric” since before it was even a tenet of modern business. For well over a decade, Christy has led Vision Critical’s customer success teams, focused on community recruitment and member engagement best practices. She expertly directs the Sparq Next community, fostering the full customer journey, supporting customers to ensure they get the highest ROI from their insight community, leading the development of the education team, creating the curriculum for both customers and employees, and developing best practices in insight community management.

Her insights into customer success can be found in the Global Research Business Network Engage Handbook and The Insights Revolution: Questioning Everything. When Christy isn’t researching and celebrating customer success, find her harvesting cherries from her backyard trees in the wine country region of British Columbia.
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