Launch effective campaigns


Customer

How an energy utility boosted its Net Promoter Score by plugging into customer intelligence

Elevating the voice of the customer Alliant Energy is a publicly traded electric and natural gas utility in the U.S. Midwest. Its residential customer base is wary of   Read more
Customer

How Carman’s Fine Foods uses customer intelligence to build brand lovers

Learn how the leading automaker Hyundai accelerates decision-making, drives innovation and improves marketing campaigns using an insight community. … Read more

Customer

How Jetstar Airways uses insights to build customer satisfaction

Learn how the leading automaker Hyundai accelerates decision-making, drives innovation and improves marketing campaigns using an insight community. … Read more

Customer

How Hyundai puts customers in the driver’s seat

Learn how the leading automaker Hyundai accelerates decision-making, drives innovation and improves marketing campaigns using an insight community. … Read more

Customer

How Barnes & Noble College tailors its customer experience to young, digital-savvy buyers

Rethinking customer experience for a challenging demographic Barnes & Noble College booksellers serves over 6.5 million students and faculty members in 770 post-secondary schools across the U.S. The   Read more
Customer

Change is in the air: How international airline customers shape their experience

Meeting the demands of a changing travel industry Cathay Pacific, the largest Hong Kong airline, flies approximately one million passengers every month to 200 destinations in 52 countries.   Read more
Customer

How a restaurant chain invites customers to improve the dining experience

Understanding customers’ evolving food expectations Boston Pizza is Canada’s leading casual dining brand, serving more than 40 million customers in over 365 restaurants across the country. In the   Read more
Customer

How 11,000 fans provide timely feedback to drive business decisions

Moving forward as one team with a plan Football is one of the most popular sports in Australia, with the Australian Football League annually drawing seven million fans   Read more
Customer

How Bauer Media Australia stays competitive and innovative in a fast-evolving industry

Establishing brands in a saturated online market Australian magazine publishers are heavily dependent on newsstands. For Bauer Media, that means competing aggressively every week for share of a   Read more