Releases

Independent study highlights ROI of adopting Vision Critical’s customer intelligence platform

In the news

How to make 2018 the year of the customer

Premium, personalized interactions have become the new norm, reinforcing that 2018 is all about the customer. To help make this a reality, we’ve identified eight key themes that should be considered by all brands when transforming into a customer-obsessed organization. … Read more

Releases

Former Electronic Arts executive Alan Price joins Vision Critical as Chief Technology Officer

In the news

ChurnZero’s 10 customer success leaders to watch 2018

There are Customer Success leaders out there who are always looking at things a little differently, who are ahead of the curve and who are continually learning and pushing innovation. Those are the ones we should all keep an eye on as we look to advance the field. To help we’ve curated this watchlist of Customer Success leaders who we believe you’ll gain some inspiration from and see them do great things in 2018. … Read more

Awards

BIG Innovation Award

The BIG Innovation Awards are an annual business awards program that recognizes the organizations, products and people that are bringing new ideas to life. … Read more

Releases

Vision Critical Sparq® 3 Customer Intelligence Platform wins 2018 BIG Innovation Award

In the news

Why the best marketing dollars are spent improving the customer experience

Turning a customer into an advocate for your brand can be worth its weight in gold. Brand advocates are 50 percent more influential than regular customers and just chomping at the bit to spread the word about your products–providing they had a positive interaction. … Read more

In the news

How to make the most of customer insights

With peer to peer e-commerce enabling customers to create their own products within their niche and sell to like-minded folks, it’s become more important for brands to understand their customers intimately. … Read more

In the news

Don’t settle for second – Why a customer-first mentality helps you win

To win with today’s consumers, all departments need to keep the customer at the forefront, and to do that, all departments must have a clear view of who the customer is and how he or she evolves over time. … Read more