Forrester’s Customer Experience Forum
June 26-27 New York
Vision Critical is pleased to announce its participation at Forrester’s Customer Experience Forum
Forrester’s Customer Experience Forum 2012 will confront a new imperative: creating and nurturing a system of interdependent, self-reinforcing practices that align internal employees and external partners — and the processes, policies, and technology that enable them to do their jobs — around customers. This requires a new way to manage companies, looking deep into every process and incentive to see whether it supports the overall goal: to deliver a great customer experience.
The Forum will feature industry keynotes presenting the best practices and case studies that will answer key questions, including:
- Why is customer experience the greatest untapped source of cost savings and increased revenue today?
- Which companies have adopted best-in-class customer experience practices?
- How can you measure the results of your customer experience efforts?
Vision Critical is excited to be to exhibiting in the Forum’s Solution Showcase. Stop by our booth (Number 404) to learn more about how we are helping leading companies put their customers at the centre of their business.