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Kelly Hall joins Vision Critical as Chief Customer Officer

Vancouver, Canada – Vision Critical today announced that Kelly Hall has joined the company as Chief Customer Officer, responsible for leading the Customer Success organization.

“One of our core values at Vision Critical is that people matter – it’s something that speaks to the heart of both our product and the way we operate the company,” said Scott Miller, CEO of Vision Critical. “Adding Kelly to our executive team provides us with a strong customer advocate to help ensure our customers’ voices and experiences remain a key focus in our decision-making as we continue to grow.”

Mrs. Hall joins Vision Critical most recently from BMC Software, where she led the worldwide Customer Success organization for its cloud offerings. A leader in developing world-class customer experience programs for software-as-a-service solutions, she brings with her more than 14 years of expertise in operationalizing the post-sales experience in professional services, education, support and customer success. Prior to joining BMC, Mrs. Hall held leadership roles at CA Technologies and Protiviti.

“Vision Critical offers a best-in-class platform that enables its customers to build stronger relationships with their customers and become more customer-centric,” said Mrs. Hall. “I couldn’t be more excited to join an organization that not only understands but also advocates for the value of the customer experience. I look forward to working with the leadership team to deliver an exceptional experience to our customers, while enabling them to do the same for theirs.”


About Vision Critical

Vision Critical provides customer relationship intelligence software that improves customer relationships to grow customer lifetime value. Designed for today’s always-on, social and mobile savvy customer, Vision Critical’s technology helps large, customer-centric enterprises discover what their customers want so they can deliver what they need. Unlike traditional customer research, which is slow, expensive and gathers dust on a shelf, Vision Critical’s customer intelligence platform replaces static data and cumbersome reports with real-time actionable customer intelligence that companies need to build better products, deliver better services and achieve better business outcomes.

Hundreds of high-performance organizations use Vision Critical’s technology. Follow us on Twitter at