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Vision Critical Launches Retail Intelligence Suite—Revolutionizing How Retailers Attract and Retain Today’s Empowered, Tech-Savvy Customers

The Retail Intelligence Suite solution transforms how retailers engage customers for meaningful feedback and insight

Now retailers can anticipate and resolve key business challenges related to customer loyalty, omnichannel, customer experience and product innovation

Leading retailers such as Chico’s, Nordstrom, Guitar Center and Canadian Tire turn to Vision Critical technology solutions to help them get actionable feedback from their customers

 

Vancouver, BRITISH COLUMBIA – March 24, 2015Vision Critical, the leading customer intelligence platform provider, today launched its Retail Intelligence Suite, a software solution created to revolutionize how retailers attract and retain today’s tech-savvy customers. The widespread adoption of mobile, social and cloud technologies has dramatically changed the retail landscape. Retailers are struggling to understand why their customers behave the way they do, and existing technology solutions provide an incomplete picture. The Retail Intelligence Suite solution allows retailers to tackle common business challenges by better understanding what their customers want and need. Retailers can now make smarter decisions based on conversations with their customers through a secure, opt-in online community of members who provide ongoing feedback and insight that builds over time into a rich body of knowledge. Leading retailers including Chico’s, Nordstrom, Guitar Center and Canadian Tire engage their customers for actionable feedback through Vision Critical Insight Communities.

 

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LEFT: Demo Retail Intelligence Suite login-in for customers

RIGHT: Demo Retail Intelligence Suite welcome page for customers

 

Retail Intelligence Suite enables companies to make smarter business decisions by engaging their customers for actionable insight

Built on the Vision Critical customer intelligence platform, the Retail Intelligence Suite solution enables retailers to better understand customer behavior and preferences in order to grow customer loyalty, meet omnichannel expectations, improve customer experience and develop innovative products.

Retailers will experience the benefits of having a two-way dialogue with their customers through a secure, opt-in online community. The solution is programmed with tools and templates so that retailers can quickly engage community members for insight in order to solve key industry challenges.

With the Retail Intelligence Suite solution, retailers can:

 

Retailers can now foresee and overcome common challenges related to customer loyalty, omnichannel, customer experience and product innovation

Retailers are struggling to understand their customers in the new retail landscape. Existing solutions used to learn about customer behaviors and preferences, such as survey tools, customer relationship management (CRM) systems and social media listening platforms, are ineffective or incomplete. According to a recent report from PWC, retailers need to develop “a new mind-set, new skills and a new organizational design.” The Retail Intelligence Suite solution provides retailers with the needed customer feedback so that they can predict and solve frequent business problems.

With Vision Critical’s Retail Intelligence Suite retailers can now:

 

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