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Vision Critical Launches the Next Generation of Sparq, the Customer Intelligence Platform Powering Confident, Enterprise-Level Decision-Making at the Speed of Business

Companies can now compare insight gathered over time in order to drive organization-wide action with customer intelligence at the core of decision-making

Complemented with Engage, a new member-facing mobile application for iOS and Android, Vision Critical customers can now unlock in-the-moment customer intelligence via geo-targeting

Enterprise companies can benefit from Insight Communities deployed in fourteen languages, eliminating language as a barrier to global customer insight

Leading global companies including Adobe, DEWALT, and Univision Communications Inc. use Vision Critical’s Sparq platform to get continuous, trusted insight directly from their customers

 

VANCOUVER, British Columbia – October 22, 2015 – Vision Critical today launched the next generation of Sparq, a cloud-based customer intelligence platform that enables companies to make confident decisions at the speed of business by engaging their customers for ongoing insight through secure, online Insight Communities. The next generation of Sparq features an updated user interface and an array of new capabilities that allow companies to better understand customer motivations, preferences, and needs over time. Sparq’s easy to administer tools, templates, and enhanced targeting capabilities allow users to ask the right questions to the right customers at the right time. In conjunction with the evolution of its customer intelligence platform, Vision Critical also is releasing its first mobile application, Engage, making it simple and convenient for companies to gather in-the-moment intelligence from their customers. Companies can deploy their customer communities in fourteen languages, providing global customer insight. High performing global companies including Adobe, DEWALT, and Univision Communications Inc., credit their Vision Critical Insight Communities with helping engage their customers for vital insight into important business decisions.

 

Comments on the news:

 

High-performing companies can now search, compile and compare insight gathered over time to drive customer-centric decision-making at the speed of business with Search and Stories.

Through Sparq’s new Stories feature, companies can now share compelling, insight-driven stories that address key business issues on a cross-departmental level. To make information sharing even easier across the new platform, the new Search feature allows users to find, access, compare and compile the collective wisdom of their communities to answer targeted business questions with speed and ease. Storytelling is an extremely effective way to share and consume data and insight, helping to make sense of complex information across multiple channels. Additionally, it inspires action far more than facts and figures, something that becomes critical as customers are responsible for providing actionable insight that drives optimal business outcomes. The combined power of Search and Stories makes it easy to use the important insight brands have gathered over time through their communities to share compelling, customer insight-driven stories throughout their organization.

 

Engage, Vision Critical’s first member-facing mobile application, allows for real-time customer interaction and a seamless experience across all channels.

With geo-targeting, iBeacon, and time-based deployment capabilities, Engage, Vision Critical’s first member-facing mobile application, allows large companies to access community members for in-the-moment insight. At launch, Engage is available on both iOS and Android through the App Store and Google Play, making it accessible by the majority of customers today.

 

With availability in fourteen languages, Sparq allows global companies to connect their customer insight across borders.

Sparq is a global customer intelligence platform, allowing for multilingual community support that provides companies the ability to gather insight from customers engaging with them around the world. Unlocking the value of customer intelligence is predicated on the authenticity and openness of the customers within the community. By enabling brands to engage with customers in the language of their preference and consolidate insight and content dramatically increases the comprehensiveness of the picture that Sparq can paint for business leaders and the accuracy of the decisions the platform drives. Paired with the other capabilities available within the next generation of the Sparq platform, companies will be able to understand their customers on a deeper level than ever before.

 

The user and customer interface within Sparq has been modernized to allow for better community understanding while simultaneously inspiring higher member engagement.

In an effort to drive the highest engagement rates, Sparq now features an updated member experience designed to help organizations access the right customers at the right times. The next generation mobile experience is fully immersive and seamless across devices, allowing members to engage in activities whenever and wherever they want. Sparq also allows users to access their community metrics, offering a real-time pulse on community engagement levels as well as a view to community size and member demographics.

 

Enhanced platform flexibility and multi-media fueled activities drive uniquely engaged customers within the next generation of the Sparq platform.

Drag and drop controls within Sparq now allow users to create activities and engage communities more quickly and easily than ever before. Interactive highlighter, video and media questions can also now be incorporated to create a more engaging experience for community members. Additionally, built-in, industry leading survey templates are available to help users grow their collective wisdom faster across communities.