Customer Experience


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QVC’s Evolution to a Customer-led, Multi-platform Brand

QVC's Evolution to a Customer-led, Multi-platform Brand Customer Insights Manager, Phill Stevenson discusses how the business adopted a customer-centric approach in order to get closer to their customers   Read more
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Why You Need to Embrace New Customer-Centric Strategies

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The age of context

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The retail survival guide

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Securing growth and customer retention in the age of disruption

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How Game took the Retail Experience to the Next Level

How Game took the Retail Experience to the Next Level How to successfully adapt your in-store experience and brand positioning in line with ever-evolving customer expectations Watch now   Read more
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The Must-have Toolkit for Progressive Insights Professionals

All the resources you need to navigate changes in the industry and elevate your career. The opportunity for insights professionals today has never been bigger. Leading companies know   Read more
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Putting “customer” in customer experience

Putting the “customer” in customer experience How to scale and optimize a CX strategy that drives CSAT, loyalty and revenue Watch now Despite huge investments in CX, many   Read more
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Why attend the 2018 Customer Intelligence Now in London?

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