Video

Engaged Communities to Better Insights

Building customer relationships on communities

How can you embrace and engage your customers in ongoing conversations to help your brand grow? When you’re not an Apple or a Spotify, it can be challenging to continuously engage your customers. With Vision Critical communities seeing upwards of 30% engagement rates on average, our community management experts uncover the importance of customer engagement for your brand.

Through insight communities customers are continuously engaged in two-way conversations.

  • 93% of customers feel appreciated when brands listen
  • 89% of customers enjoy sharebacks
  • 88% of customers feel valued when they influence decisions

In this presentation at the 2017 Customer Intelligence Summit in Sydney, learn why insight communities build better customer relationships and better insights.

Speakers:

Ying Xin

Director of Customer Success, Asia Pacific, Vision Critical

Elsja Hancock

Research Director, Vision Critical

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