Earning the loyalty of customers used to be as simple as keeping predictable hours. Today’s most successful companies think about the entire customer journey, including high-quality customer service, streamlined digital and physical experiences, and innovative products that keep them coming back. Hear how Visionary Award Winners Alliant Energy and the Art Gallery of New South Wales created innovative solutions to meet and anticipate the needs of their customers.
• Brand vision and customer journey need strong alignment
• Customer experience is everyone’s job
• How to make your customers feel part of your team