Financial institutions are struggling to understand the needs of a new breed of mobile-enabled, social media-obsessed customers.
- Mobile payments are replacing branch banking
- The Affordable Care Act is transforming health coverage
- Customers are bypassing the expertise of financial professionals
12 million Americans now cash checks by smartphone pic
Find a way to meet the expectations of empowered customers.
Financial services industry expert Demitry Estrin clearly outlines the complex challenges facing the space today, and proposes a surprisingly simple solution: open the lines of communication with customers, encourage ongoing dialogue and transparency, and deliver the products customers are asking for.
Read the white paper now.