Do you understand the real reason WHY your customers choose your products or services? Or why they choose something else instead?
According to Gartner, 89% of businesses expect customer experience to be their primary differentiator by 2017. In this presentation at the 2017 Customer Intelligence Summit, Peter Harris, EVP Asia Pacific at Vision Critical, unveils the hallmark that will define business growth in the future.
Hear how these insight-driven brands win market share through customer relationships:
Bauer Media NZ: identifies market potential and validates future product developments
LinkedIn: uses little data to provide context to big data
Stockland: co-creates with customers throughout the entire product journey
All good businesses are now customer-centric in their approach. What separates the good from the best is being customer-led.
EVP & Managing Director, Asia Pacific, Vision Critical