Webinar featuring Forrester Research

The New Rules of Customer Loyalty

WHY YOUR BEST CUSTOMERS SHOP AROUND

Your best customers may be cheating on you with one of your competitors — transactions your CRM system is incapable of capturing.

Studies have shown that big spenders aren’t loyal. Chances are if they’re splashing out in your store, they’re probably doing the same next door.

Listen to renowned Forrester analyst Anjali Lai, and our own Bruce Warren, as they dissect the seemingly contradictory behavior of your high value customers and dig in to:

  • A better way to measure customer loyalty
  • The shocking reality of lost sales
  • How emotion impacts buying decisions

 

WEBINAR DETAILS

WEBINAR The New Rules of Customer Loyalty
DURATION 1 Hour

Customer Loyalty Webinar Featuring Forrester

OUR SPEAKERS

Anjali Lai

Analyst, Forrester Research

Bruce Warren

SVP Product Marketing, Vision Critical

Watch on-demand

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WHAT PEOPLE ARE SAYING ABOUT OUR CONTENT

@agataklein

Sending love to @visioncritical for their outstanding informative content! Love you guys!

@EllevateNtwk

Thanks for the great content!

@mkhresearch

I always learn something from the content you publish.