CUSTOMER CENTRICITY IN HONG KONG

A Customer Intelligence Event

Wan Chai, Hong Kong | September 17, 2015

There is a need for Customer Centricity across Business in Hong Kong

Customers are in firm control. Their demands are growing louder, spreading faster and being met by your competitors. This is especially true for technologically advanced markets like Hong Kong.

At Customer Centricity in Hong Kong, leading global brands like Cathay Pacific Airways, Shangri-la and Asia Miles will share stories and insights into how their businesses are pursuing a differentiated customer experience. You’ll hear how their customer insights programs have directly contributed to financial performance for the business.

Hear from Cathay Pacific Airways: The 2015 Insight Community of the Year Winner for Asia Pacific

Over two hundred marketing and insight professionals voted Cathay Pacific Airways as the 2015 Insight Community of the Year Award Winner for Asia Pacific.

Insights Leader Bashuli Sane of Cathay Pacific Airways will share Cathay’s award-winning story of how they were able to engage customers in over 17 countries, in a variety of ethnicities and across 4 languages: English, Traditional and Simplified Chinese, and Japanese. Join us to hear Cathay’s customer journey.

What’s more: Shangri-la, Asia Miles and More

Hear leading brands share their perspectives on the importance of customer centricity. Ask questions to the panel and get inspired with new ideas to enhance your customer programs. You’ll also have opportunities to network with peers in marketing, insights and customer experience.

AGENDA

2.15 PM – 2.30 PM Registration
2.30 PM – 2.40 PM Welcome & Opening Remarks
2.40 PM – 3.00 PM Internet of People in Asia Pacific
3.00 PM – 3.15 PM Insight Community Excellence: Cathay Pacific’s Customer Journey
3.15 PM – 3.45 PM Networking Refreshments Break
3.45 PM – 4.00 PM How Media Companies are Predicting Customer Preferences
4.00 PM – 4.30 PM Q&A: How Leading Brands Build Customer Centricity
4.30 PM – 4.40 PM Closing Remarks
4.40 PM – 5.50 PM Networking

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EVENT DETAILS


Customer Centricity in Hong Kong
Thursday 17 September, 2015
2.15 PM – 5.50 PM

Madam Sixty AteMap
Shop 8, 1st Floor
60 Johnston Road,
Wan Chai, Hong Kong

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