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The US Customer
Experience Index, 2017


A one-point improvement in a company’s CX Index score can lead to an incremental revenue of $244 million.

And yet, according to an annual report from Forrester, CX scores in all 21 industries in the U.S. fell or remained flat between 2016 and 2017. For the first time, the number of brands with an excellent CX score collapsed to zero.

The time to bridge the CX leadership gap is now—and your company could lead the way.


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