How to Use an Insight Community to Improve Customer Experience

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Place your customer at the center of your CX strategy.

Too often, CX leaders focus on fixing individual transactions and customer complaints instead of stepping back and systematically designing superior experiences. By continuously engaging with a community of customers, you can avoid CX pitfalls and earn happy customers.


In this guide you’ll learn how an insight community can help:

Design complete customer journeys, across the entire customer lifecycle

Surface issues immediately

Develop an early warning system of market trends

Get immediate insight about your in-the-moment CX

Contextualize and quantify the reasons behind customer dissatisfaction

Understand your end-to-end CX

Get your copy to learn how to use your insight community to influence and improve customer experience: