How can you lead a customer experience transformation within your organisation? Hear from our Leadership Panel, their best practices and worst experiences, on how they’re shifting the Voice of the Customer to the centre of the business.

Learn from ABC, Carman’s Fine Foods, Bauer Media NZ and Southern Cross Austereo on the importance of customer relationships in driving customer lifetime value.

Key takeaways:

  • Transforming the organisation around ‘the Customer’
  • Learnings and best practices around people, process and technology
  • Advice on empowering your role in a customer-led organisation


Alicia Olson-Keating

Head of Audience Data & Insights, ABC

Julie Bramley

Group Research Manager, Bauer Media Group NZ

John Musgrove

National Research Manager, Southern Cross Austereo

Ilana Blampied

Customer Insights & Strategy Manager, Carman’s Fine Foods