The right prognosis for CX

How identifying and alleviating critical pain points in the digital experience helps Aurora Health Care exceed consumer expectations

In order to meet evolving patient expectations, this leading health care provider needed insight into every step of the patient journey.

Discover how Aurora Health Care identifies and alleviates key pain points in the digital customer experience and ultimately boost online bookings by 36%.

 

Learn how Aurora Health Care:

  • Tapped into patient insight to deliver customer-driven experiences
  • Substantially boosted website engagement and increased online bookings
  • Utilized ongoing patient feedback for strategic decision making

Watch on-demand

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This webinar is part of a 4-part series, The big payoff: Realizing the ROI of customer relationships

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The right prognosis for CX

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