A Customer Intelligence Solution
The New Reality of Retail
Retailers are struggling to understand why their customers and prospects behave the way they do, and existing technology solutions used to learn about customer behaviors and preferences, such as survey tools, customer relationship management (CRM) systems and social media listening platforms are ineffective or incomplete.
According to a recent report from PWC, retailers need to develop “a new mind-set, new skills and a new organizational design.” That means moving beyond a one-way relationship that views our customers as simple “consumers” of our products and services to a two-way partnership — a collaboration in which our customers become trusted advisors.
Cut through the noise, go directly to the source
With the Retail Intelligence Suite you can better understand customer behavior and preferences in order to grow customer loyalty, meet omnichannel expectations, improve customer experience and develop innovative products.
Based on 15 years of experience in the retail market, the Retail Intelligence Suite provides you with the platform you need to engage the right people, in the right way, at the right time.
Watch our demo and learn how you can:
- Accurately measure customer loyalty and develop strategies to maximize customer spend
- Create a customer-centric shopping experience across all purchasing channels and rapidly adjust cross-channel promotion strategies
- Improve customer experience in order to retain existing customers and acquire new ones
- Generate new ideas based on customer feedback and save time and money by identifying and focusing on the best ideas