In this keynote, Jeanne Bliss takes you behind the scenes into the decision making that happens inside beloved companies. Discover the five common decisions they put into practice, how culture is their growth engine and how they thrive in good times and bad. By better understanding the impact of your decisions on your customers, on your employees and on your business growth, you have the power to become a beloved and prosperous company.

Key takeaways:
• learn how to transcend normal business practices
• discover how to make decisions with clarity of purpose
• hear how to consistently earn customers’ rave reviews


Jeanne Bliss
Founder of CustomerBliss and co-founder of the Customer Experience Professionals Association

Make a decision about how you want your customers to view your brand.

Download the Enterprise Guide to Customer Experience and learn how you can build a dynamic and comprehensive end-to-end brand experience that anticipates and truly understands customers’ needs.