The Top 5 Best Practices Of Closing the Customer Feedback Loop

Forrester Research Report

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Most voice-of-the-customer (VoC) programs fail to take advantage of closing the feedback loop at a great cost to their business. It doesn’t just improve CX; it delivers business value as well by reducing churn, and increasing upsell and cross-sell opportunities. 

To help CX pros chart their path to a formal process for closing the customer feedback loop, take a look at the Forrester Research report, outlining five best practices for maximizing the value of your VoC program.

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In this report, you'll learn:

The impact of closing the feedback loop on customer lifetime value

Why closing the loop is a requirement for modern VoC programs

How closing the feedback loop reduces churn and leads to cross-sell and upsell opportunities

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