From democratizing data to demonstrating CX ROI, find out what makes industry leading voice-of-the-customer (VoC) programs so successful at leading customer-centric transformation.
Learn from customer experience (CX) professionals, customer feedback management vendors, and CX consultancies as they share top trends enabling VoC leaders to be successful.
What's stopping most VoC programs from evolving
How to overcome VoC obstacles and prove the value of CX
Practical tips for creating a best-in-class VoC program