Tate Modern | London | 10th October | 12.30pm 

Make better, more customer-centric decisions

This event showcases some of the brightest minds, and best technology in customer intelligence today. It is our flagship event for marketers, product innovators, CX professionals, researchers, and executives in customer-centric companies who depend on customer intelligence to make key business decisions.




12:30 – 5:00 PM

Tate Modern


Blavatnik Building Entrance

The South Room, 6th Floor

Nearest Stations:
1) Southwark – Jubilee Line
2) St Pauls – Central Line

Keynote Speaker

Dr Dave Chaffey, Co-founder and Content Director of Smart Insights.

Targeted Networking

Exposure to industry experts, and thought-leaders from some of the world’s biggest brands.

New Product Announcements

Vice President of Product Marketing, Erin Avery will introduce new products, features, and updates live on stage.

On-Site Demos

Our product experts will be available all day to provide a closer look at some of the features and functions of our new products.


12:30 Registration Opens
12:45-13:15 Working Lunch ServedSelection of sandwiches
Tea and coffee
13:15-13.30 Welcome Address Marc Harris, SVP EMEA, Vision Critical
13:30-14:00 Global Customer Trend UpdateScott Miller, CEO, Vision Critical
14:00-14:40 Fireside Chat Scott Miller, CEO, Vision Critical
Sara Picazo, Head of UK Ad Research, Twitter
Kate Rutter, Head of Commercial Insight, Global
Paul Nesbitt, Head of Audience Research, Conde Nast
Jemma Ahmed, Director of Global Market Research, Etsy
14:40-14:50 Video Case Studies; New Community & Visionary Award Winner
14:50-15:20 Visionary Awards Presentation: New Community & Visionary Award WinnerKristin Edwards, Senior Director of Customer Success EMEA, Vision Critical
15:20-16:00 Product Innovation UpdateErin Avery, VP Product Marketing, Vision Critical
16:00-16:30 Networking & Coffee BreakTea and coffee break
Banana and chocolate cake
16:30-17:20 Keynote Speaker Dr Dave Chaffey, Co-founder and Content Director, Smart Insights
17:20-17:30 Conclusion Scott Miller, CEO, Vision Critical
17:30-18:00 Networking Opportunity Product Demonstrations from Partners
18:00-21:00 Drinks Reception Drinks and refreshments are served

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