Date: Thursday, 26th July 2018
Duration: 30 minutes followed by Q&A
Speakers: Madeleine Linden, Senior Manager, Research and Root Cause Analysis at CYBG | Laura Wasson, Research Manager at CYBG | Jaspreet Singh, Senior Customer Success Manager
Listen to our recording and hear how CYBG are finding new ways to listen to the voice of the customer, accelerate change, and improve their customer experience at every touch-point.
- The strategy CYBG used to target new and more profitable customer segments
- The way the team demonstrated to customers that their feedback can influence key decisions
- How the team is delivering a superior customer experience at every touch-point
- How insights will continue to fuel their national growth strategy