VIDEOS ON-DEMAND

2015 Asia Pacific Summit

The Internet of People

Q&A Panel:
How Leading Brands Build Customer Centricity

Listen to the leaders from AustralianSuper, DBS Bank, PLTD and Mars Food on their perceptions of what it means to be customer-centric and the role their insight communities play. On the panel:

  • Lou Rubie, Strategic Insights Manager, Mars Foods
  • Ian Krakouer, MR Manager, AustralianSuper
  • Jason Ignacio, Head of MR & Customer Experience, PLTD
  • Pin Pin Ooi, VP & Head of Customer Insights, DBS Bank