Automotive, Energy & Utilities


How Toyota accelerates change and improves every touchpoint of the customer journey

"We can find out what customers think and feel quickly, faster than other research methods" Emma Johnson Manager, ConsumerOne Connection & Experience Innovation, Toyota GB

Ongoing customer engagement helps SMUD build awareness, exceed marketing KPIs and shape strategic decisions


How an energy utility boosted its Net Promoter Score by plugging into customer intelligence

Elevating the voice of the customer Alliant Energy is a publicly traded electric and natural gas utility in the U.S. Midwest. Its residential customer base is wary of   Read more

How Hyundai puts customers in the driver’s seat

Learn how the leading automaker Hyundai accelerates decision-making, drives innovation and improves marketing campaigns using an insight community. … Read more