Retail


Customer_stories

Canadian Tire uses look-alike modeling to fine-tune marketing messages and partners with customers to test drive products at scale

Customer_stories

Discover how Fnac Darty integrated the voice of the customer into strategic decisions across the business

Customer_stories

Thanks to the powerful insight from ‘The Crew Club’, we now understand our customer better than ever before.

Customer_stories

How Changi Airport Group continually improves airport experiences with customer insight

Customer

How Barnes & Noble College tailors its customer experience to young, digital-savvy buyers

Rethinking customer experience for a challenging demographic Barnes & Noble College booksellers serves over 6.5 million students and faculty members in 770 post-secondary schools across the U.S. The   Read more
Customer

How the international women’s retailer keeps customers engaged

Keeping customers close as the business expands Over 30 years ago, Chico’s opened its first women’s clothing shop on Florida’s Sanibel Island. As the company grew into a   Read more
Customer

How a restaurant chain invites customers to improve the dining experience

Understanding customers’ evolving food expectations Boston Pizza is Canada’s leading casual dining brand, serving more than 40 million customers in over 365 restaurants across the country. In the   Read more
Customer

How the beauty leader improves products and strengthens ad partnerships

Engaging 17 million beauty enthusiasts across multiple platforms Allure magazine is a leading voice in beauty, influencing over 60 million women’s buying decisions. In recent years the publication   Read more
Customer

How Plus Retail improves loyalty by better understanding customers’ needs

Dutch supermarket chain, PLUS Retail wanted to improve customer loyalty by gaining a better understanding of its customers’ needs. Challenge: With 254 stores and more than €2 billion   Read more