SmarTone: Customer centric Innovation

Fueling customer centric innovation with customer engagement

SmarTone is making the transition to truly ‘build a customer-centric culture and drive superior customer experiences’ to grow the business.

To do that, you need to co-create and validate new product innovations with customer-driven insight. Actionable customer feedback comes from an insight community composed of thousands of your customers —trusted stakeholders who are eager to share their feedback.

Customer-centric organizations in Hong Kong like Cathay Pacific, Hutchison and PCCW are using insight communities powered by Vision Critical to gather rapid and ongoing feedback in a safe, confidential and secure environment? You can too.

How Vision Critical Enables Customer Innovation

ENHANCE DIGITAL EXPERIENCES

Understand your customer’s journey better through digital product trials and mobile testing

DRIVE ACTIONABLE CUSTOMER INSIGHT

Gather rapid ongoing, customer feedback and drive the insight you need to validate decisions

MOVE FASTER THAN YOUR COMPETITION

Compete fiercely alongside your biggest competitors by getting minimal viable products (MVP) in front of your customers, early and often

MAXIMIZE BUSINESS INVESTMENTS

Minimize your opportunity costs and maximize your returns, so you can make the most of ME’s technology transformation program

But don’t take our word for it.

“The insight we receive from Telstra Catalyst allows us to make thoughtful decisions that help improve the overall experience and design of Telstra products, services and systems for our customers.”

—Jannine Wood
Catalyst Lead / The Design Practice

 

See what Vision Critical can do for you.

Watch our demo to learn how you can engage your customers to drive better business decisions.

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