SmarTone is making the transition to truly ‘build a customer-centric culture and drive superior customer experiences’ to grow the business.
To do that, you need to co-create and validate new product innovations with customer-driven insight. Actionable customer feedback comes from an insight community composed of thousands of your customers —trusted stakeholders who are eager to share their feedback.
Customer-centric organizations in Hong Kong like Cathay Pacific, Hutchison and PCCW are using insight communities powered by Vision Critical to gather rapid and ongoing feedback in a safe, confidential and secure environment? You can too.
How Vision Critical Enables Customer Innovation
But don’t take our word for it.
“The insight we receive from Telstra Catalyst allows us to make thoughtful decisions that help improve the overall experience and design of Telstra products, services and systems for our customers.”
Catalyst Lead / The Design Practice