Mrs. Hall joins Vision Critical most recently from BMC Software, where she led the worldwide Customer Success organization for its cloud offerings. A leader in developing world-class customer experience programs for software-as-a-service solutions, she brings with her more than 14 years of expertise in operationalizing the post-sales experience in professional services, education, support and customer success. Prior to joining BMC, Mrs. Hall held leadership roles at CA Technologies and Protiviti.