Technical Support Hours

Technical Support is available from 8:00AM to 6:00PM local time, in all time zones, Monday through Friday, excluding Christmas Day (December 25th) and New Year’s Day (January 1st).

We will respond to all support cases within 24 hours during the above times. Please call or open a live chat through the Help Center for critical issues.

Contact Technical Support

Our Technical Support team can be accessed through the following channels to ensure that our customers are able to get the help they need when they need it.

  • Email
  • Telephone
  • Help Center (includes Live chat, a comprehensive Knowledge Base, and supplemental documentation)


To access the Help Center click Help Center from the drop-down list within your Vision Critical platform.