Activating the Community: Making CX an Organization-wide Priority

Kramp services a large number of businesses throughout Europe. Their community has expanded to represent a global audience, serving multiple different languages and regions.

Join this session to learn how Kramp was able to scale their community to support their internal teams in better serving localized markets to provide the best experiences for every customer.

In this session, learn:

• How to get the entire organisation to focus on improving CX through insights.

• How Kramp implements an at-home product testing programme with its community.

• How to achieve an integrated and data-driven CX approach.

Speakers:

Frederike Niehoff

Customer Experience Manager

Kramp

Corjan te Pas

Customer Experience Specialist

Kramp

Daniela Cicoria

Senior, Customer Success Manager

Alida