Customer intelligence software for customer-led companies
Develop a deeper understanding of your customers and drive smarter, more customer-centric decisions across the enterprise.
Trusted by 700+ of the world's best companies.
Unlock a world of insight by building authentic customer relationships
Create communities of engaged customers
When you have a relationship with your customers, they respond faster, more honestly and up to 10 times more frequently—giving your company a deeper understanding of their attitudes, emotion and intent in less time.
Develop intelligent, actionable customer personas
Break down data silos and combine the most important customer data from across the enterprise to develop personas that drive smarter business decisions.
Unlock powerful insight using machine learning
Use our proprietary machine learning suite to find patterns in data and continually optimize how you engage and gather insight from your customers.
Power customer-centric decisions across the enterprise
Share what you learn to the edges of your company and beyond to empower every team to make customer-centric decisions.
Trusted by the World's Most Customer-Centric Companies
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600increase in monthly research activities
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5Mgenerated in incremental revenue
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1.4Min savings and avoided cost
World-class resources for global brands
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The UX Factor-on demand
Audible’s head of user experience explores the role of UX in driving initiatives in customer centricity.
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A turning point in data collection
Technology researcher Alexandra Samuel examines the fallout from the Cambridge Analytica scandal and its implications for data-driven marketers and researchers.
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The 5 competencies of insights-driven businesses
Cinny Little, senior analyst from Forrester, reveals a road map for brands ready to make the transformation to becoming an insights-driven business.
Find out how it works
See our platform in action.
Request a demo to talk to one of our product experts.