If you want answers to important business questions, the best people to ask are your customers. Our customer intelligence platform helps you engage the right customers at the right time in the right way to generate the collective wisdom you need to grow.
it starts with what we call
Insight communities
Insight Communities facilitate ongoing conversations between companies and their customers
A community of engaged customers delivers the ongoing feedback and insight that is simply not possible through traditional customer research.
INSIGHT COMMUNITIES PROVIDE A COMPREHENSIVE UNDERSTANDING OF YOUR CUSTOMERS
When you understand the perspectives, needs and desires of your customers, you can make smarter, more confident decisions. Insight communities help guide your growth with intelligence directly from the customers who fuel it.
THEY ARE DESIGNED FOR THE LONG TERM, FOR INSIGHT THAT BUILDS OVER TIME
Our long-term engagement model leads to discoveries not possible through traditional customer research. By involving your customers in an ongoing, two-way conversation, you earn their trust, understand their preferences and anticipate their needs.
THE RESULT: COLLECTIVE WISDOM
ON-DEMAND CUSTOMER INTELLIGENCE FOR BETTER BUSINESS DECISIONS
BUILD BETTER PRODUCTS
Understand how your products fit and function in the lives of your customers.
PROVIDE BETTER SERVICE
Discover the opportunities to transform service obstacles into successes.
DELIVER BETTER RESULTS
Equip your teams with the collective wisdom they need to move your business forward.
SEE HOW IT CAN WORK FOR YOU
Our software adapts to fit your needs, whether you are a technology company building a new application or a retail enterprise launching an advertising campaign.
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Marketers
Shape the narrative of your company and develop communications that resonate and convert
Researchers
Break down silos and share insight across your company
Product & Innovation
Develop better products in less time with less expense
Business Leaders
Engage the the right customers and get answers to the right questions