Inspiring customer success stories Inspiring customer success stories

Hear from Tony Tong,
Senior Market Research Manager,
LinkedIn

Hear from Tony Tong,
Senior Market Research Manager,
LinkedIn

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With over $3.6 billion in revenue and 135,000 employees Olymel is one of the largest meat packing companies in North America. Its fresh meat products are available in more than 60 countries ...

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An MLB heritage team, the Pittsburgh Pirates professional baseball team has won five World Series championships in their storied history. The Pirates, in partnership with Schmidt Market Research, are ...

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Representing more than 125 Chambers of Commerce and Boards of Trade along with 36,000 businesses of every size, sector and region of the province, the BC Chamber of Commerce is ‘The Voice of ...

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The Cabot Creamery Cooperative is an American dairy agricultural cooperative, owned by 800 farm families throughout New York and New England. A “Certified B Corporation” that meets the highest ...

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Sky Betting and Gaming is the United Kingdom’s leading mobile-led betting and gaming operator, providing real-money gaming and a diversified gaming product portfolio to customers in the UK, Ireland, ...

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Toyota strives to create vehicles that transform the way customers move and drive, and invests in forward-thinking solutions that unleash the freedom of mobility for all. ConsumerOne is a new ...

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Condé Nast is a global media company producing the highest quality content with a footprint of more than 1 billion consumers in 32 territories through print, digital, video and social platforms. The ...

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UnityPoint Health is a network of hospitals, clinics and home care services in Iowa, Illinois, and Wisconsin. Their mission is to improve the health of the people and communities they service. ...

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As part of the largest independent publicly listed Pan-Asian life insurance group, AIA Singapore works to ensure customers have access to a wide range of innovative insurance products and solutions ...

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Refinery29 is the definitive Media & Entertainment brand that elevates young women’s voices around the world. They leverage audience insights to monetize data, produce award-winning original content, ...

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Launched in 2006, Twitter is an online news and social networking service. Twitter has more than 25 offices around the world, nearly 4000 employees and over $3 billion in revenue. With more than 320 ...

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Red Bull is a global media, marketing and sports powerhouse. The Shopper Insights team at the company’s North American division helps internal stakeholders and retail partners better understand ...

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Twitch is the leading social video service and community for gamers, where tens of millions of people come together each day to interact around live content. The company engages thousands of opted-in ...

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Southern Cross Austereo (SCA), the leading radio and TV distributor in Australia, connects with up to 95% of Australians each week. Across four insight communities, with over 70 member groups, SCA ...

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In an increasingly volatile retail climate, Crew Clothing made the transformation to a more innovative, customer-focused organisation. In order to satisfy the constantly evolving wants and needs of ...

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Recognized as an authority on Millenial and Gen Z women, The Bustle Digital Group (BDG) reaches over 55MM+ consumers with content that they are passionate about—from entertainment and culture to ...

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National CineMedia (NCM) provides the largest platform for advertising to movie enthusiasts – whether it be in-theater, online, mobile or social media – enabling advertisers to reach a highly ...

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LinkedIn is the world’s number one professional network. Their vision is to create economic opportunity for every worker in the global workforce, and being members first is their primary value. To ...

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As a business, CYBG had to embrace the digital disruption in the banking industry in order to remain profitable. The launch of 'B', an intuitive digital banking service targeting a younger, more ...

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A global leader in mobile entertainment, Jam City is the creative powerhouse behind some of the highest grossing and most enduring social gaming franchises for mobile, including Cookie Jam (Facebook ...

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VMware is a pioneer in virtualization and an innovator in cloud and business mobility. With 500,000 customers globally, the company’s award-winning software provides a powerful foundation for the ...

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To make truly insight-driven decisions, GoDaddy has integrated the customer intelligence function into every step of their product development and UX workflow. The ability to deliver agile, ...

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George Weston Food’s bakery business, the Tip Top company, is the leading bakery provider across ANZ. By using its insight community to co-create growth ideas with customers, Tip Top found growth in ...

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Bendigo Bank, Australia’s fifth largest retail bank, transformed how it uses insights to keep pace with customer expectations. Truly customer first, Bendigo Bank leverages insight from its miVoice ...

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Over the past century, Canadian Tire evolved from a small automotive business into Canada’s largest retailer with 1,700 stores and $12.6 billion in annual revenue. With world-class owned brands and ...

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Delivering an outstanding personalised customer experience is now a must to stay ahead in retail. Fnac Darty is the European retail leader in entertainment and leisure products, consumer electronics ...

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AXA Philippines, one of the country's top insurance providers, enhanced their business model to support agile, customer-centric decision making. In order to gain real-time feedback from customers, ...

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TAB, Tabcorp’s market leading wagering brand, leverages its online community, TABTALK, to ensure customer needs and feedback lie at the heart of innovation.

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BankVic, an Australian bank that has serviced the needs of members in the Police, Health, Emergency and Public Services for over 40 years, leverages its online community to keep a finger on the pulse ...

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Telstra, the leading telecommunications company in Australia, leverages both their employee community, Catalyst, and customer community, My Telstra Experience, to shape and deliver ‘a brilliant ...

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SMUD, a community-owned, not-for-profit electric service provider in Sacramento, California, used its insight communities to develop a deeper partnership with customers, improve marketing programs ...

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Smithsonian Media is comprised of its flagship publication Smithsonian magazine, Air & Space magazine, Smithsonian Books, and the Smithsonian Media Digital Network.

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Pioneers in viral content development and audience engagement, BuzzFeed generates revenue from a combination of advertising, studio development, brand licensing, merchandising and more. As the ...

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PLDT, the leading telecommunications and digital services provider in the Philippines, enhanced its enterprise business model to support greater customer-centric, insight-driven decision making, ...

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Alliant Energy is a publicly traded electric and natural gas utility in the U.S. Midwest. Its residential customer base is wary of industry price fluctuations as well as the environmental impact from ...

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carsales, Australia’s largest online automotive classifieds site, shifted its business model to support customer-centric, insight-driven innovation. With the ability to reach out to specific segments ...

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Fairfax Media, a leading multi-platform media company in Australia, have created an insight-driven, customer-centric engine through integration of customer data across six online communities. By ...

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The Australian Broadcasting Corporation, Australia’s largest public broadcaster, uses its insight community to gauge audience interest, fuel its content roadmap and enable multiple divisions across ...

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Prudential Singapore has been serving the financial and protection needs of Singaporeans for 86 years. They are market leaders in protection, savings and investment-linked plans, and have S$31.5 ...

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Priority Health, an award-winning health insurance plan provider, leveraged the Vision Critical platform to improve services and communication channels, increase customer engagement and deliver ...

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Jamieson Laboratories—the number one brand of vitamins, minerals and natural health supplements in Canada—needed an agile and effective way to engage with customers at every stage of the product ...

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Public Broadcasting Service (PBS), America’s largest public media enterprise, uses an insight community to optimize programming, enhance marketing campaign effectiveness, and boost ratings and ...

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Sun Life Financial, a leading provider of employee benefits and stop-loss insurance, engages two insight communities to drive marketing effectiveness and sales in a wide range of insurance products.

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Keurig, pioneer and leader in the single-serve coffee maker segment, uses consumer insight to accelerate product innovation, reduce business risks and improve relationships with retailers.

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Widely recognised as the best airport in the world, Changi Airport places service and customer feedback at the heart of what they do. Through the Changi Insiders community, the Changi insights team ...

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Barnes & Noble College booksellers serves over 6.5 million students and faculty members in 770 post-secondary schools across the U.S.

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Cathay Pacific, the largest Hong Kong airline, flies approximately one million passengers every month to 200 destinations in 52 countries.

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In 1992, when she was just 18 years old, Carolyn Creswell bought a little Australian muesli business for just $1,000. Fast forward to today and the Carman’s range is now available in all major ...

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DEWALT, a leader in the professional power tool market and part of the Stanley Black & Decker company, understands the fierceness of competition in the durable goods space.

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ESPN is a global leader in sports broadcasting with a diverse and global audience, and an especially strong presence in Latin America.

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In 2017, Westpac celebrated 200 years as Australia’s first bank. Their vision is to be one of the world’s great service companies, helping customers, communities, and people to prosper and grow. To ...

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NASCAR wanted to engage and quantify feedback from its avid fans in order to improve the experience for all fans.

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Aurora Health Care was frustrated with not having agile access to quality insight to keep pace with the speed of business decisions.?They launched Aurora Health Share to get ongoing insight and ...

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As the country’s largest magazine publisher, understanding New Zealand consumers is part of Bauer NZ’s DNA. With 21 magazine brands and more than 2.8 million readers in the past year, Bauer NZ is ...

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Australian magazine publishers are heavily dependent on newsstands. For Bauer Media, that means competing aggressively every week for share of a $450-million (U.S.) category. To build stability, ...

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Founded in 1952, Stockland is one of the largest property groups in Australia, with over $16 billion in real estate assets. Their diverse property model advances the creation of thriving communities ...

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The University of British Columbia, ranked as one of the top 20 public universities in the world, engages directly with students, alumni and faculty to shape the student experience.

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With nearly $2 billion in revenue and 2,400 employees nationwide, including 1,700 in its home office, Westfield sells a variety of insurance products exclusively through a network of more than 1,000 ...

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Surrey is a Canadian city of 500,000 inhabitants located in the province of British Columbia. The City of Surrey wanted to find a better way to connect with and engage its citizens.

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Boston Pizza is Canada’s leading casual dining brand, serving more than 40 million customers in over 365 restaurants across the country.

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Over 30 years ago, Chico’s opened its first women’s clothing shop on Florida’s Sanibel Island.

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Discovery Communications is the world’s number one non-fiction media company, with networks that reach more than 1.7 billion cumulative subscribers in 209 countries and territories.

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Horizon Healthcare Services engages directly with their consumers to deliver a consumer-centric approach to healthcare.

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Founded in 1945, Kaiser Permanente is the largest private health care insurance provider in the United States. The company has 160,000 employees and insures more than nine million people across 13 ...

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Kimberly-Clark produces many of the world’s best-known household brands, including Kleenex, Huggies and Kotex. Kimberly-Clark Australia wanted to engage its consumers to help it make more ...

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Singtel provides a diverse range of communications services, including cable, Internet, TV, mobile and data, to more than 500 million customers across Asia and Africa. Singtel Group Digital L!fe is a ...

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Global, the UK's largest commercial radio company, uses audience insight to maintain a competitive edge.

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A leader in tax and financial management, Intuit offers accounting solutions that are used by more professionals than any other company in North America. Each new year ushers in a wide range of ...

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The Institute of Directors (IoD) is one of the most influential and well-respected membership organizations in the UK. Member opinion at IoD serves as a critical contribution to the organization’s ...

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French insurance firm MAAF wanted to rebuild close relationships with its clients through ongoing conversations.

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In South Africa, the diverse cultural landscape makes the dining and fast food category extremely competitive, making it difficult to always remain relevant and exciting.

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Allure magazine is a leading voice in beauty, influencing the buying decisions of over 60 million women. In recent years the publication has grown into a comprehensive multimedia beauty brand and ...

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Connections Academy supports K-12 online schools across the United States and an international private school serving students worldwide. With a mission to deliver high-quality, highly accountable ...

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Totta Research wanted to increase their reach and build their business with cutting edge software and technology they could use to court and keep new clients.

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Exterion Media needed a tool to help them provide insight to media and advertising agencies about a traditionally hard-to-reach audience.

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World Vision International is a Christian humanitarian aid, development and advocacy organization working to overcome poverty across the globe. Sponsors and fundraisers are critical to World Vision’s ...

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