Vision Critical offers expert community engagement and research consulting services to optimize your insight community. As pioneers in online research technology, Vision Critical is the leading global authority in community and research management. Our flexible service model can help you maintain and improve member retention and engagement to maximize your ongoing return on investment. Our expert services revolve around four pillars:

Insight Community Planning

We help guide you through planning and setup, making the process as simple as possible while maximizing the effectiveness of the strategy behind it.

Community Management

We help you create an authentic member experience so that your insight community is an ongoing and reliable resource for customer intelligence.


Leverage our expertise to deliver a full range of research activities, from qualitative to quantitative and simple to complex.

Tailored to your industry

We provide industry and role-specific research and engagement strategies to help you benefit from our technology.

We decided to work with Vision Critical because they bring a very creative approach. It’s working with wonderful, smart, insightful people who truly make what we do even better.

Amber Hudson

Consumer Insights, Molson Coors

If you want answers to important business questions, the best people to ask are your customers