$831Kin research cost savings within just 10 months
Keurig, pioneer and leader in the single-serve coffee maker segment, uses consumer insight to accelerate product innovation, reduce business risks and improve relationships with retailers.
As the leader in the single-serve coffee maker category, Keurig wanted a platform to continuously engage its target consumers. Given the pace of the category, Keurig needed a faster way to turn around consumer-driven decision making.
Coffee Insiders, Keurig’s insight community of 8,000 coffee fanatics, helps all major departments in the company get a deeper understanding of the competitive landscape and identify white space opportunities. By validating ideas with Coffee Insiders, Keurig not only focuses their resources on viable ideas, they avoid potentially costly mistakes. For example, while considering a secondary coffee brand, feedback from the community indicated that the product would just cannibalize Keurig’s existing products, prompting the company to change course. Beyond product innovation, the community delivers actionable insight and data-driven recommendations that Keurig shares with retail partners like Costco, Walmart and Canadian Tire to help close deals faster.
The Coffee Insiders community has allowed us to reduce risk in the marketplace and decrease our time to market. Highly innovative projects are vetted by consumers. It allows us to prioritize projects and cater to the more relevant innovations.
Consumer Insights Analyst, Keurig Canada
Our insight community is an exceptional tool to get a quick, reliable and extremely helpful reading of our customers and prospects on new product ideas and packaging design. The community helps Keurig become more customer centric, develop best-in-class products and maximize in-market performance.
Brand Management Director, Keurig Canada