The enterprise guide to online communities

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Today’s customers demand a different kind of relationship with companies. As a result, it’s more important than ever for brands to engage their customers for feedback.

Online communities have become an important tool for customers to provide their opinions and insight to brands. 

Types of online customer communities: 

  • Social networks
  • Support communities
  • Advocate communities
  • Insight communities
book-cover-the-enterprise-guide-to-online-communities

In this guide you’ll learn about:

How these four types of communities differ

The limits and benefits of each platform

What software is the standard in each space

Why companies are relying on communities more than ever before

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